A hotel is a business and if there is one thing that is common with all businesses is that they are all about making money/profits. Therefore any chance a hotel management would get to make more profits they will use it. They try as much as they can to avoid any losses or any occurrences that might lead them to maki9ng losses. In some cases this might interfere with your experience in the hotel. It might make you get into some bad situations that are caused by the hotel. Well worry no more because now we are going to teach you what to do when the hotel tries to mess with you. Read the full article to know what to do when each of the cases happens to you.
What to do when the hotel tries to mess with you.
When the hotel tries to downgrade you.
At some point you might find yourself at a situation where the hotel wants to downgrade you. They might want to downgrade you maybe because the room that you booked is no longer available. Or they might be renovating the room that you booked. Similarly they might have had a double-booking for your room by mistake. Therefore the hotel needs to get you another room but they don’t want to upgrade you because its loss for them so they just choose to downgrade you.
Well if you get yourself in this situation you have two things to do. If you really want the fancy room that you had booked you can insist for an upgrade instead of a downgrade. You have the right to the room class that you had booked because its not your fault things changed. The second option is if you were really not interested in room fanciness you can ask for a refund for the downgrade. Different room classes cost differently. The better rooms cost more than the lower rooms. Therefore if they downgrade you that means that the lower room is cheaper. Ask the hotel to refund the extra money above the price of the room they are giving you.
Also read How to book open jaw flights to save money.
If hotel looses your reservation.
If you are a frequent traveler and uses hotels regularly you might have come across this. You arrive at the hotel as usual and when you go to check-in and get your room key at the reception you realize that you don’t have any room. The system does not show any room under your booking. Most of the times this happens with online hotel rooms booking. You go to an OTA and make your hotel room reservation but due to some errors the reservation doesn’t happen. Well even in this case its not your fault that you are not getting your room.
When you find yourself in such a situation what you need to do is have your booking details with you. Every time when you book the hotel rooms online there is a PDF printout that you get. You can show this to the reception for them to confirm that you actually booked with them. If you had already paid you can show the reception your payment confirmation. With such details the hotel should be able to provide you with a solution. In most cases the hotel will get you another room. In rare cases if they don’t have any more rooms left they might refund your booking fee.
If hotel gives you a bad room.
In some cases you might realize that the room that you get is not as good as you wanted. Still the room is the class that you booked but a few things are not as you want them to be. In this case when the room is the same class that you booked there isn’t much that you can do. However you can ask the hotel to give you another better room politely. You do not have a right for another room because the room is the class you booked so you need to be polite. Request if they can change the room for you. You need to ask for another room as soon as you arrive at the room before settling in the room. This is to avoid the need for room keeping to clean the room when you leave. If you have already settled the hotel might refuse to change the room for you.
However if the hotel gives you a bad room in a class lower than what you booked, you have the right to get a new better room. In case you find yourself in such a situation all you need to do is notify the hotel and inform them that you want another room. You need to do this as soon as you arrive at the room before touching anything to avoid the need for room cleaning.
If the hotel charges your credit card wrong charges/fees.
Sometimes you might realize that the hotel has charged your credit card a larger amount than you expected. This might come as a mistake by the hotel or intentional. In most cases the hotels tend to charge you for more facilities in the hotel. Facilities that you are not even using. In other cases the hotel might even overcharge your credit card for nothing. That’s why its always important to go through what you are being charged to know what you are paying for.
The best thing to do in this case is to talk with the reception and let them show you one by one what they are charging you for. If they are charging you for amenities that you are not even using make them remove such charges. You are only required to pay what you owe.
Also read Things to do in your hotel room.
If the hotel holds very large damage charges on your credit card.
If you stay in the room and break something and leave without informing, when the hotel finds out they might charge you. What they do is inform your credit card company to hold a certain amount of money from your credit card for the damage charges. In most cases this charge might be overpriced and this will greatly reduce your credit limit. When this happens its good to talk with the hotel and ask them if they can reduce the hold. Furthermore if you have many credit cards you can ask the hotel to split the hold among many cards. This will help increase your credit limit for your card.
If the hotel charges you for minibar and movies that you didn’t use.
In some cases the hotel might just decide to charge you for the minibar in your room and for movies even if you didn’t use. The hotel might assume that everyone who uses the room uses the minibar and thus charge everyone. Maybe you didn’t even drink but you get charged for the minibar. Don’t let the hotel get away with it. Like i said you only pay for what you owe. If you did not use the minibar or the movies you should inform the hotel that you didn’t. Tell them to deduct the those charges because you did not use it. The hotel should be able to remove the extra charges form your bill.
Also read 10 Mistakes you are making at the hotel.
If the hotel walks you to another hotel.
This happens mostly when the hotel you booked is full. The hotel wants to make up for you by moving you to another hotel because they cant accommodate you. In most cases this is an advantage for you. This is because the hotel moves you to another hotel of the same class or even higher. They also make up for it by some freebies for the inconveniences caused to you.
However being moved is not always result in advantages to you. Especially of you are staying for a long time in the hotel it might be a hell for you. Fist traveling the longer distance to your work or business will be stress. Also the stress of keeping switching rooms and moving your baggage is too much. So if you find yourself in such a situation the best thing to do is to ask the hotel for a permanent room. Don’t let them keep moving you from room to room. Also you can ask the hotel to return you back to your desired hotel after the overbooking has reduced.
So now you know What to do when the hotel tries to mess with you.